Smart Sports Tek understands that you may need to return an item. We’re happy to offer returns within 30 days of purchase. Damaged, Defective or Incorrect Item Returns:
Upon receipt, if the package is damaged or upon opening, the product is found to be damaged, defective or not the item you ordered, email us at firstname.lastname@example.org and we will make it right! General Returns:
Please note that unless found to be damaged upon opening, items MUST be returned in the original packaging as received and you must have a Return Material Authorization (RMA) number for all returns. The customer is responsible for all return shipping cost. All returns are subject to a 20% restocking fee. If the product is returned in a manner that makes the product unable to be resold, the product has been opened but without damage or defect, the product is missing parts it will be subject to a 50% restocking fee.
Please note, Smart Sports Tek may limit, decline or charge a restocking fee on some returns and exchanges including, but not limited to the following examples: If the product is returned in a manner that makes the product unable to be resold, the product has been opened but without damage or defect, the product is missing parts.
Smart Sports Tek cannot accept return packages sent as Cash On Delivery (C.O.D.). Refunds:
Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of Smart Sports Tek receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to damage upon receipt, found to be defective upon initial use or you received an item you did not order. Return Procedure:
- Returns must be within 30 days of purchase.
- Returns MUST be in the original packaging and MUST be unopened. Please do not attempt a return if it does not meet this criteria, as the package will have to be refused.
Please Note: Returns due to damage upon receipt, found to be defective upon opening or on initial use or if you received an item different than ordered, must be returned unused, in the original packaging, and include all accessories that came with the item as originally shipped from Smart Sports Tek.
- A Return Material Authorization (RMA) number is required and is issued from Smart Sports Tek.
- Simply email us at email@example.com. Include the reason for return and upon review and acceptance an RMA number will be issued via email.
- Write the RMA number beside the shipping label on the outside of the package.
- Ship to:
Smart Sports Tek, Inc. Returns
C/O Sprocket Express
23 West Bacon Street, Suite 5
Plainville, MA 02762
Please make sure that the RMA number is on the outside of the package beside the shipping label!
Please note that Smart Sports Tek recommends using UPS for all returns. They will provide a tracking number for the shipment and work to ensure the product is not damaged in transit.